# General Inflammation Ghost Bug

When you try to run the “General Inflammation” protocol does the screen start to “stutter”? Does it “slowly shut down in a kind of crawl mode”? When you click any button it does nothing?
The good news is the bug that's on General Inflammation - it only occurs on that protocol and there's a very simple workaround for it. What causes it exactly we don't know. It's something to do with the customer's environment because we've never been able to reproduce it here at the company. And when customers send them back they work fine :(
Please look at this blog post. It's very simple, but the bottom line is to unplug it and hold the power button for a full 10 seconds to reboot. In the future when you want to play general information, just play one other protocol for one to two seconds first. (Acne is the obvious choice as it boots up first alphabetically), then hit the menu, and then play general information. It's the only protocol that it does it on and it won't do it again if you follow this simple procedure.
https://resona.health/2023/07/26/general-inflammation-ghost-bug/