# My VIBE makes a buzzing noise, is that normal?

It should make a slight buzzing noise with it up against your ear, but that is all.

Each protocol has different frequency sets and some frequencies people are more sensitive to than others, usually higher pitch.

We ask that you do a couple simple things please.

1 - Shoot a video for us so we can hear the noise.

2 - Also hold it at arms length from your ear. Can you still hear it ?

3 - Then hold it an arms length away from a couple friends and/or family members and ask them if they can hear it...without explaining or prompting them. If you say something like "Can you hear this buzzing ?" then they are going to say yes :)

This is rare, but this has happened 3 times as of date.

As well as a few times with temperature sensitivity in people. They say it is extremely hot, but it is only 105F

My device gets warm is that normal?

We had a customer last recently tell us its extremely hot and makes a lot of noise. We made her do 2 and 3 above.

We could not hear anything in the video and her friends could not either. They felt it and it was not hot. She shot the temperature with a infrared thermometer all on a Zoom call and it was normal under 105F max.

So we have concluded less than 1% of our customers have superman hearing with certain frequencies and are sensitive to temperature.

There is no speaker and the only noise it can make is from a very slight vibrations of the coils. We have concluded a small fraction of the population is sensitive to the sound and temperature of the VIBE, but the device is acting normal.

If the noise is tolerable, leave it alone or try earplugs, or turn the power down slightly. As far as sensitivity to temperature, turn the power down as well and/or do not put it directly against your skin.